Clearing browser cache, cookies and history

If you have left your browser open, have not correctly logged out, or if you logging in closer to a recent update, and experience any issue while using the system, we highly recommend clearing your browser cache, cookies and history and trying again. Following are the techniques to clear cache, cookies, and history on popular browsers like chrome, firefox, Microsoft edge, internet explorer 9 and higher, opera and safari.

Following are the techniques to clear cache, cookies, and history on popular browsers like chrome, firefox, Microsoft edge, internet explorer 9 and higher, opera and safari.

You can also disable cache using Developer Tools present in the various browsers.

Browser	Method 1	Method 2
Chrome	Select the Menu button present in the upper right corner, then select More Tools > Developer tools. You can also use shortcut Cmd+Opt+I on Mac or F12 on Windows. Select Network tab. Check the Disable cache and reload the chrome browser.	In the browser address bar, enter:  chrome://settings/clear BrowserData. Select the following: Browsing history Download history Cookies and other site and plug-in data Cached images and files From the Obliterate the following items from the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time. Click Clear browsing data. Exit/quit all browser windows and re-open the browser.
Firefox	Open developer tools with Cmd+Alt+I on Mac or Ctrl+Alt+Shift+I on Windows. Click Toggle developer tools icon  present at the bottom right-hand side. Select the little gear icon  present near the top right side. Select Disable HTTP Cache (when the toolbox is open) present under Advanced settings and reload the firefox browser.	From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items. Click Clear Now. Exit/quit all browser windows and re-open the browser.
Safari	Select Develop tab from the top menu bar. If you haven't already enabled the Develop menu on Safari, select Preferences, click on the Advanced tab and check Show Develop menu in menu bar. Click on Disable Cache present under Develop tab and reload the safari browser.	Safari 8 From the Safari menu, select Clear History and Website Data. Select the desired time range, and then click Clear History. Go to Safari > Quit Safari or press Command-Q to exit the browser completely. Safari 7 and below From the Safari menu, select Reset Safari. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
Microsoft Edge	In the top right, click the Hub icon (looks like three horizontal lines). Click the History icon, and then select Clear all history. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
Internet Explorer 9 and higher	Select Tools (via the Gear Icon) > Safety > Delete browsing history. If the menu bar is hidden, press Alt to make it visible. Deselect Preserve Favorites website data, and select: Temporary Internet files or Temporary Internet files and website files Cookies or Cookies and website data History Click Delete. You will see a confirmation at the bottom of the window when the process is complete. Exit/quit all browser windows and re-open the browser.

For information about your web browsers cache, cookie, and history, see:

• What is browser cache?
• What is a cookie?
• Web browsing history